In less than 20 minutes a week, we'll introduce you to an expert or business owner with deep experience in what they do. Grow you, grow your team, grow a small business. In this episode of the Quick Fire Friday podcast, Michael Denehey interviews Christine Finnegan, CEO of the Tasmania JackJumpers basketball team, the recently crowned NBL champions. Christine shares insights into the leadership principles that have driven the success of the Jack Jumpers in their first three years, including their mission to "defend the island" of Tasmania and the values of authenticity and humility that underpin their approach. Key Takeaways for Small Business Owners: Customer-Centric Approach: Christine emphasizes the importance of prioritizing the customer above all else. Small business owners should listen to their customers, seek feedback, and ensure that every decision aligns with providing value to their customer base. Authentic Leadership: Christine highlights the significance of authentic leadership. Leaders should lead with their hearts, be genuine, and create an environment where employees feel comfortable being themselves. Authenticity fosters trust and strengthens relationships within the organization. Mission and Values Integration: Mission and values should not just be words on a wall but should be deeply integrated into the culture and operations of the business. This involves consistently reinforcing the mission and values through internal communications, meetings, and employee onboarding processes. Our hero crafts outstanding reviews following the experience of listening to our special guests. Are you the one we've been waiting for? Continuous Improvement and Adaptability: Just as in sports, small businesses must continuously strive for improvement and be adaptable to change. Even in times of success, it's important to remain open to new ideas, take calculated risks, and not become complacent. Employee Engagement and Involvement: Engaging employees in the mission and values of the business is crucial. This can involve incorporating values into the hiring process, fostering a culture of feedback, and creating opportunities for employees to contribute meaningfully to the organization's goals. One action small business owners can take: One action small business owners can take, as advised by Christine, is to prioritize listening to their customers. By recognizing the importance of customer feedback and taking the time to truly understand their needs and preferences, businesses can gain valuable insights that drive long-term success. This involves actively engaging with customers, soliciting feedback, and making adjustments to products, services, and operations based on that feedback. By prioritizing the customer experience, businesses can build stronger relationships, enhance their offerings, and ultimately drive growth. Do you have 2 minutes every Friday? Sign up to the Weekly Leadership Email. It's free and we can help you to maximise your time. Enjoyed the podcast? Please leave a review on iTunes or your preferred platform. Your feedback helps more small business owners discover our podcast and embark on their business growth journey. ? Quotable quotes from our special Grow A Small Business podcast guest: "Defend the island is not three words on a wall... it's something we all believe." - Christine Finnegan "Feedback is a gift... it's your job to make sure you're doing that in a respectful way." - Christine Finnegan "Listen to your customer... they will tell you how you're going." - Christine Finnegan