27 min listen
CCO Shares How to Create a Customer-First Health Care System by Directly Engaging Members
CCO Shares How to Create a Customer-First Health Care System by Directly Engaging Members
ratings:
Length:
37 minutes
Released:
Nov 29, 2018
Format:
Podcast episode
Description
How do you make health care more personal and customer-focused? This is a topic that comes up in my interview with Antoinette Taranto, Chief Customer Officer at The Colorado Department of Health Care Policy and Financing. Since the organization historically focused on providers, state legislators, and Medicare and Medicaid services, they wanted to change the direction to become more customer-focused. Get show notes at customerbliss.com/cb129
Released:
Nov 29, 2018
Format:
Podcast episode
Titles in the series (100)
How St. Jude Honors Donors as Assets, With Chief Donor Officer, Martin Hand - CB001: Building the nonprofit donor experience. by The Chief Customer Officer Human Duct Tape Show