Discover this podcast and so much more

Podcasts are free to enjoy without a subscription. We also offer ebooks, audiobooks, and so much more for just $11.99/month.

Best of the Podcast: Improve Your Customers' Lives by Stepping into Their Shoes

Best of the Podcast: Improve Your Customers' Lives by Stepping into Their Shoes

FromThe Chief Customer Officer Human Duct Tape Show


Best of the Podcast: Improve Your Customers' Lives by Stepping into Their Shoes

FromThe Chief Customer Officer Human Duct Tape Show

ratings:
Length:
40 minutes
Released:
Nov 9, 2018
Format:
Podcast episode

Description

Do you put the needs of your customers first and focus on the value you provide them? Today, we're replaying an episode that many of you enjoyed, featuring Francis Cordon, the first Chief Customer Officer at Rigor, a SaaS company. In this conversation, Francis and I chat about the importance of putting yourself in your customers' shows in order to earn your right to customer-driven growth. Get show notes at customerbliss.com/126
Released:
Nov 9, 2018
Format:
Podcast episode

Titles in the series (100)

Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney’s New York, and Adobe among others. They will fearlessly share with you what works...and what doesn’t work as we debunk this role, why it’s not about ”Kumbaya", but rather how the Chief Customer Officer is acting as the human duct tape of the organization - uniting companies to earn the right to customer-driven growth. Hosted by Jeanne Bliss, five time Chief Customer Officer and author of "Would You Do That To Your Mother?" and “Chief Customer Officer 2.0." Jeanne is joined by CCOs around the world as they share how they gain traction in transforming their business, leaders and operations.