303: We Try Out Our Own Culture Research

FromThe CX Cast

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303: We Try Out Our Own Culture Research

FromThe CX Cast

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Length:

23 minutes

Released:

May 2, 2023

Format:

Podcast episode

Description

The CX Cast’s very own co-host, Angelina Gennis, chats with Martin about her research into how to define, assess, and change organizational culture.
The post 303: We Try Out Our Own Culture Research appeared first on The CX Cast ® by Forrester.

Released:

May 2, 2023

Format:

Podcast episode

Titles in the series (98)

Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.

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271: CX Participation Is Vital To Automation Success: Customer experience’s (CX) goal of “humanizing” experiences might seem far removed from automation’s focus on removing humans from business processes. But the pandemic-induced push to serve customers online has brought these two forces together, by The CX Cast
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272: Forrester’s CX Index™ And Improving Customer Experience Quality: In this episode, we’re joined by Principal Analyst Pete Jacques, Ph.D. to discuss his background, experience on Forrester’s Customer Experience Index (CX Index™) team, and his coverage area on the Customer Experience Research team. by The CX Cast
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277: Designing Chatbots Part 2: VP, Principal Analyst David Truog returns to offer more basic knowledge on designing chatbots, including conversational design best practices. Most chatbots disappoint, often because organizations focus too heavily on the technology and not enough on t... by The CX Cast
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246: Enabling Employees In A Work From Home Model (R): Great customer experience (CX) and employee experience (EX) go hand in hand. To deliver high-quality CX, companies must enable their employees, amid COVID-19 and shifting needs. In this episode, we are joined by Verizon’s Vice President of Sales and ... by The CX Cast
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266: Forrester’s Periodic Table Of Insights by The CX Cast
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303: We Try Out Our Own Culture Research

303: We Try Out Our Own Culture Research

Description

Titles in the series (98)

More Episodes from The CX Cast