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Improving the Omni-Channel Experience by Humanizing Digital at Verizon Consumer

Improving the Omni-Channel Experience by Humanizing Digital at Verizon Consumer

FromThe Chief Customer Officer Human Duct Tape Show


Improving the Omni-Channel Experience by Humanizing Digital at Verizon Consumer

FromThe Chief Customer Officer Human Duct Tape Show

ratings:
Length:
53 minutes
Released:
Jan 7, 2021
Format:
Podcast episode

Description

In our recent Linkedin Live conversation, Aparna and I had an in-depth discussion about the holistic approach that she and the C-Suite have taken to better understand and meet the needs of the organization’s various stakeholders. You will really enjoy this conversation as Aparna shares how Verizon is working hard to evolve in a world where human and consumer behaviors constantly shift. 
Released:
Jan 7, 2021
Format:
Podcast episode

Titles in the series (100)

Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney’s New York, and Adobe among others. They will fearlessly share with you what works...and what doesn’t work as we debunk this role, why it’s not about ”Kumbaya", but rather how the Chief Customer Officer is acting as the human duct tape of the organization - uniting companies to earn the right to customer-driven growth. Hosted by Jeanne Bliss, five time Chief Customer Officer and author of "Would You Do That To Your Mother?" and “Chief Customer Officer 2.0." Jeanne is joined by CCOs around the world as they share how they gain traction in transforming their business, leaders and operations.