“You can’t change Rome in a day. You need a plan and you need to take baby steps,” said Sue Martin Homes, Global VP of Customer Service at Newegg, the leading tech-focused e-retailer in North America. In today’s lively chat with Sue, we talk about her customer service experience and leadership that paved the way for her success in transforming the CX culture at Newegg, a multi-billion dollar company that has been customer-focused since its inception. Get show notes and info at customerbliss.com/cb110.