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Ep. 125: Darci Darnell | Bringing Net Promoter to the People
Ep. 125: Darci Darnell | Bringing Net Promoter to the People
ratings:
Length:
36 minutes
Released:
Nov 30, 2017
Format:
Podcast episode
Description
Despite companies’ best efforts to engage their teams, more than half of employees say they are uninspired and dissatisfied in their roles, according to Bain research. Only 19% of employees say they’re inspired and satisfied—a huge opportunity for companies that learn to tap their teams’ potential. We’ve spent the last several years studying companies’ best engagement methods and distilling them into a simple approach that other companies could adopt to get their employees’ best. We call it Net Promoter for People. In this episode, host Rob Markey welcomes Darci Darnell, who leads Bain’s Customer Strategy and Marketing practice in the Americas and has played a critical role in developing this powerful system.
Released:
Nov 30, 2017
Format:
Podcast episode
Titles in the series (100)
Ep. 2: Beyond scores at Herman Miller: Michael Ramirez and Pam Carpenter of Herman Miller discuss the company's approach to customer loyalty. by Customer Confidential: Untold Stories of Earned Growth