48 min listen
Ep. 102: Shorts | The Outer Loop of the Net Promoter System
Ep. 102: Shorts | The Outer Loop of the Net Promoter System
ratings:
Length:
4 minutes
Released:
Jan 26, 2017
Format:
Podcast episode
Description
The Net Promoter System's "outer loop" is used to prioritize and address problems that can't be resolved by individuals or small teams. Rob Markey discusses why a robust, rigorous and transparent "outer loop" is essential to a solid Net Promoter System in this short episode. Read more: The Net Promoter System's Outer Loop
Released:
Jan 26, 2017
Format:
Podcast episode
Titles in the series (100)
Ep. 37: Would you recommend your town to a friend?: Jim Clark of the Steamboat Springs Chamber Resort Association and Rob Perlman of the Steamboat Ski and Resort Corporation discuss their efforts to measure visitor sentiment across their town. by Customer Confidential: Untold Stories of Earned Growth