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    Ep. 83: Shorts - The Value of Prototypes

    Ep. 83: Shorts - The Value of Prototypes

    FromCustomer Confidential: Untold Stories of Earned Growth

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    Ep. 83: Shorts - The Value of Prototypes

    FromCustomer Confidential: Untold Stories of Earned Growth

    ratings:
    Length:
    4 minutes
    Released:
    Jun 30, 2016
    Format:
    Podcast episode

    Description

    Creating a pilot or prototype is an essential part of designing a robust Net Promoter System. These small-scale efforts allow a company to experiment with the system's essential elements, helping the company to create an effective program it can expand to other parts of the organization. In this Net Promoter System Podcast short, Rob Markey shares some best practices for prototypes. Learn more: The Value of Prototypes
    Released:
    Jun 30, 2016
    Format:
    Podcast episode

    Titles in the series (100)

    The Customer Confidential Podcast unlocks a world of unparalleled customer and employee loyalty insights. Host Rob Markey, a Net Promoter System pioneer, uses his deep expertise and empathetic approach to challenge conventional wisdom, peel back layers of typical advice, and expose the real stories of industry transformation. Take a deep dive into discussions on CX, customer journey, customer insights, Net Promoter Score, and more. Every episode is a master class in loyalty. Guests include CMOs, CXOs, and heroes of customer-centric transformation, along with thought leaders who inspire them. Exploring organizational structures, operating models, goals, and metrics, Rob and his guests from companies such as Vanguard, American Express, and more bring to light practical marketing, product, customer experience, and technology strategies for earning customer-focused growth. This podcast is your source for untold stories of customer and employee loyalty. Challenging, insightful, and instructive—all in one place. Earned growth starts here.