41 min listen
Ep. 97: Shorts - Huddles in the Net Promoter System
Ep. 97: Shorts - Huddles in the Net Promoter System
ratings:
Length:
3 minutes
Released:
Dec 2, 2016
Format:
Podcast episode
Description
The team huddle is the part of the Net Promoter System that connects the inner loop to the outer loop. Rob Markey discusses why regular get-togethers—often daily or weekly—are a critical element of the system. Read more: The Net Promoter System's "Huddle": How Employees Come Together to Focus on Customers and Teamwork
Released:
Dec 2, 2016
Format:
Podcast episode
Titles in the series (100)
Ep. 14: Breaking down the "invisible fence": Tony Ezell, vice president of global market research at Eli Lilly & Co., talks about the company's efforts to provide a better customer experience. by Customer Confidential: Untold Stories of Earned Growth