43 min listen
Ep. 202: Carolyn Saunders | Customers Want to Be Heard: Can You Use Feedback to Build Relationships?
Ep. 202: Carolyn Saunders | Customers Want to Be Heard: Can You Use Feedback to Build Relationships?
ratings:
Length:
38 minutes
Released:
Jul 14, 2022
Format:
Podcast episode
Description
In this episode, Carolyn Saunders, former senior vice president, Consumer & Small Business (Retail), International Banking, for Scotiabank and current Bain external advisor, and Rob Markey discuss how enhancing relationships with customers and prioritizing frontline employees’ learning opportunities builds rapport vs. merely building up scores. If you’d like to provide feedback on the show, please fill out our survey here. If you’d like to learn more about Carolyn Saunders, you can find her on LinkedIn.
Released:
Jul 14, 2022
Format:
Podcast episode
Titles in the series (100)
Ep. 2: Beyond scores at Herman Miller: Michael Ramirez and Pam Carpenter of Herman Miller discuss the company's approach to customer loyalty. by Customer Confidential: Untold Stories of Earned Growth