30 min listen
Ep. 88: Want to Empower Employees? Start by Letting Go
Ep. 88: Want to Empower Employees? Start by Letting Go
ratings:
Length:
43 minutes
Released:
Aug 18, 2016
Format:
Podcast episode
Description
How do you get the best out of employees? Scripted interactions and oppressive rules are never the answer. The best companies hire the right people and set the right expectations, and they trust their employees to use their judgment to make customers happy. When executives step back, employees provide more authentic and empathetic service. Former Disney executive Lee Cockerell returns to the podcast to share his tips for striking that balance between loose and tight control. At Disney, Lee ran a operation with tens of thousands of employees who were spread across a huge physical space and ranged across a multitude of operational and service functions. What does it take to create a magical experience on that scale? Strong hires, high expectations and trust. If you missed Lee's first interview, you can check it out here: At Disney, the Show Must Go On
Released:
Aug 18, 2016
Format:
Podcast episode
Titles in the series (100)
Ep. 1: The godfather of loyalty: Fred Reichheld discusses employee engagement and innovation. by Customer Confidential: Untold Stories of Earned Growth