Dee Bowden is the founder of BCS solutions which helps companies with outstanding invoices recover money that was owed to them in the past. She has recovered over $13.5 Million over the past 10 years?

In this episode, Dee shares her insights into customer service best practices that make business collections an easy process. Insights she shares include:

How Dee defines business collections?Why businesses tend to get nervous about asking for moneyWhat has customer experience got to do with business collectionsThe process that Dee follows to broach the topic of business collectionsCustomer service best practices that Dee recommends companies develop and followHow to nail your first impression and personalize the relationshipHow to check assumptions we make about customersShould we make customers feel like they are the center of our worldand much much more ...