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    Ep. 58: At Safelite, training leaders to hit the gas on culture change

    Ep. 58: At Safelite, training leaders to hit the gas on culture change

    FromCustomer Confidential: Untold Stories of Earned Growth

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    Ep. 58: At Safelite, training leaders to hit the gas on culture change

    FromCustomer Confidential: Untold Stories of Earned Growth

    ratings:
    Length:
    29 minutes
    Released:
    Nov 5, 2015
    Format:
    Podcast episode

    Description

    In a previous episode of the Net Promoter System Podcast, we heard how Safelite applied the Net Promoter System and became a "people-powered" and "customer-driven" organization. It started with helping frontline workers change the game so they could build customer loyalty. In our latest discussion, CEO Tom Feeney and senior executives Natalie Crede and Renee Cacchillo explain why it's equally important to reset the priorities of leaders and their views of their own roles. Learn more:

    Leading a Net Promoter System company
    Energetic, enthusiastic and creative employees
    Learn more about this episode
    Released:
    Nov 5, 2015
    Format:
    Podcast episode

    Titles in the series (100)

    The Customer Confidential Podcast unlocks a world of unparalleled customer and employee loyalty insights. Host Rob Markey, a Net Promoter System pioneer, uses his deep expertise and empathetic approach to challenge conventional wisdom, peel back layers of typical advice, and expose the real stories of industry transformation. Take a deep dive into discussions on CX, customer journey, customer insights, Net Promoter Score, and more. Every episode is a master class in loyalty. Guests include CMOs, CXOs, and heroes of customer-centric transformation, along with thought leaders who inspire them. Exploring organizational structures, operating models, goals, and metrics, Rob and his guests from companies such as Vanguard, American Express, and more bring to light practical marketing, product, customer experience, and technology strategies for earning customer-focused growth. This podcast is your source for untold stories of customer and employee loyalty. Challenging, insightful, and instructive—all in one place. Earned growth starts here.