41 min listen
Ep. 139: Comcast’s Charlie Herrin | Inside a Cable Giant’s Net Promoter Turnaround
Ep. 139: Comcast’s Charlie Herrin | Inside a Cable Giant’s Net Promoter Turnaround
ratings:
Length:
51 minutes
Released:
Sep 6, 2018
Format:
Podcast episode
Description
Cable company executives know they have shaky relationships with many customers. In fact, most have been working to improve their customer experience. And one or two are taking truly radical steps to improve. Comcast, one of the biggest Internet providers in the US, is among those working hardest to earn more trust and loyalty from customers. In this episode, Rob Markey talks to Charlie Herrin, Comcast’s chief customer experience officer.
Released:
Sep 6, 2018
Format:
Podcast episode
Titles in the series (100)
Ep. 14: Breaking down the "invisible fence": Tony Ezell, vice president of global market research at Eli Lilly & Co., talks about the company's efforts to provide a better customer experience. by Customer Confidential: Untold Stories of Earned Growth