24 min listen
Top Metrics for a Chief Customer Officer
Top Metrics for a Chief Customer Officer
ratings:
Length:
23 minutes
Released:
Feb 10, 2024
Format:
Podcast episode
Description
Dave "CAC" Kellogg and Ray "Growth" Rike discuss the top metrics for a Chief Customer Officer to use presenting to the board and to report to the executive team when the CCO has responsibility for: 1) Customer Success; 2) Professional Services and; 3) Customer SupportNet Revenue RetentionGross Revenue RetentionCustomer Health ScoreBillable PS RevenueBillable UtilizationGross MarginCases per AgentPost Case Closed CSATDeflectionsThose these are the high level metrics for a CCO, each function will have more detailed lagging and leading indicator metrics that Dave and Ray will cover in subsequent episodes of SaaS Talk with the Metrics Brothers.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Released:
Feb 10, 2024
Format:
Podcast episode
Titles in the series (39)
Product Led Growth and the impact on Customer Acquisition Cost - SaaS Talk™ with the Metrics Brothers by SaaS Talk™ with the Metrics Brothers - Strategies, Insights, & Metrics for B2B SaaS Executive Leaders