8 min listen
Mark Graban & Greg Jacobson on Continuous Improvement and Customer Experience Design
Mark Graban & Greg Jacobson on Continuous Improvement and Customer Experience Design
ratings:
Length:
31 minutes
Released:
Oct 27, 2023
Format:
Podcast episode
Description
Get ready for another insightful episode of KaiNexus Continuous Improvement Podcast with our esteemed hosts, Mark Graban and Greg Jacobson. Drawing from the Toyota Production System, this episode dives deep into the principles of continuous improvement, offering valuable lessons relevant to various sectors beyond just manufacturing.
Unravel the central principle of respect for people and customers as Mark and Greg discuss the substantial impact that this simple component can have on customer satisfaction and rapport. It's not just about delivering service; it’s about demonstrating recognition and appreciation. Delve into exciting, relatable narratives that emphasize the significance of respect in our daily interactions and how it lays the groundwork of undeniably fruitful relationships.
LINKS:
Video with Ford CEO Jim Farley
The Lean Leadership Podcast with Chris Burnham
Society for Health Systems Healthcare Systems Process Improvement Conference
2024AME Conference
Learn more about KaiNexus
Unravel the central principle of respect for people and customers as Mark and Greg discuss the substantial impact that this simple component can have on customer satisfaction and rapport. It's not just about delivering service; it’s about demonstrating recognition and appreciation. Delve into exciting, relatable narratives that emphasize the significance of respect in our daily interactions and how it lays the groundwork of undeniably fruitful relationships.
LINKS:
Video with Ford CEO Jim Farley
The Lean Leadership Podcast with Chris Burnham
Society for Health Systems Healthcare Systems Process Improvement Conference
2024AME Conference
Learn more about KaiNexus
Released:
Oct 27, 2023
Format:
Podcast episode
Titles in the series (100)
From the Blog, Practicing Lean by KaiNexus: Continuous Improvement, Leadership, and More