43 min listen
Ep. 69: The Biggest Challenges of Adopting the Net Promoter System
Ep. 69: The Biggest Challenges of Adopting the Net Promoter System
ratings:
Length:
41 minutes
Released:
Feb 4, 2016
Format:
Podcast episode
Description
The Net Promoter System is simple in concept, but adopting it can be a cataclysmic event for an organization. From asking frontline employees to reach out to customers to asking finance to manage new metrics, turning Net Promoter into tangible results typically requires significant culture change. Bain Partners Andreas Dullweber, Jason Barro and Maureen Burns discuss some of the biggest hurdles they encounter as they help companies build customer-centric cultures.
Released:
Feb 4, 2016
Format:
Podcast episode
Titles in the series (100)
Ep. 2: Beyond scores at Herman Miller: Michael Ramirez and Pam Carpenter of Herman Miller discuss the company's approach to customer loyalty. by Customer Confidential: Untold Stories of Earned Growth