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Ep. 108: Roger Martin | The Tricky Thing About Shareholder Value

Ep. 108: Roger Martin | The Tricky Thing About Shareholder Value

FromCustomer Confidential: Untold Stories of Earned Growth


Ep. 108: Roger Martin | The Tricky Thing About Shareholder Value

FromCustomer Confidential: Untold Stories of Earned Growth

ratings:
Length:
44 minutes
Released:
Mar 23, 2017
Format:
Podcast episode

Description

One of the great philosophers said that a person who sets out to be happy probably won't achieve his goal. On the other hand, if a person sets out to help others and make the world a better place, he will probably end up happy. The same logic applies to companies that set the vague goal of maximizing shareholder value, according to Roger Martin, former dean of the Rotman School of Management at the University of Toronto. In reality, successful companies create products their customers want and provide exceptional service—and increase shareholder value in the process. Roger, who's the author of 10 books, including Getting Beyond Better and Playing to Win, and a frequent contributor to Harvard Business Review, shares his business philosophies in this episode.
Released:
Mar 23, 2017
Format:
Podcast episode

Titles in the series (100)

The Customer Confidential Podcast unlocks a world of unparalleled customer and employee loyalty insights. Host Rob Markey, a Net Promoter System pioneer, uses his deep expertise and empathetic approach to challenge conventional wisdom, peel back layers of typical advice, and expose the real stories of industry transformation. Take a deep dive into discussions on CX, customer journey, customer insights, Net Promoter Score, and more. Every episode is a master class in loyalty. Guests include CMOs, CXOs, and heroes of customer-centric transformation, along with thought leaders who inspire them. Exploring organizational structures, operating models, goals, and metrics, Rob and his guests from companies such as Vanguard, American Express, and more bring to light practical marketing, product, customer experience, and technology strategies for earning customer-focused growth. This podcast is your source for untold stories of customer and employee loyalty. Challenging, insightful, and instructive—all in one place. Earned growth starts here.