Paul provides tips to turn a bad experience into customer loyalty. Show Notes If you’ve been in sales long enough, you’re bound to tick off a customer. “These service failures are actually….” How can a customer become more loyal when we screw up? “Nothing frustrates customers more than working with a salesperson that….” Go on a deep-dive to figure out what happened. “They [customers] have to feel comfortable in knowing that you’re going to take care of any future issues.” Click here to purchase the latest copy of Value-Added Selling! Thanks to our editing team at The Creative Impostor Studios. Click here to book a complimentary consultation with Andrea to find out how they can partner with you in creating your own podcast. Check out Paul's interview on Podcast Envy here. *** Our show is updated weekly with the questions you ask. So, please go to the home page, subscribe, share it with your friends, but most importantly, ask the question that you want answered.  Thank you for tuning in. Make it a big day.