Explore how past experiences can trigger current emotions, how creative play can produce qualified employment candidates, and how strategic appreciation can keep your customers coming back for more.  Bite-Sized Delight From the Episode: • Draw Out Stories from Your Clients - Learn how nostalgic memories and personal stories can provide you with the information you need to create memorable experiences. • Use Strategic Play to Recruit - Discover how your employees' hobbies can help you find prospective new hires. • Master the Art of Giving Gifts - Learn about strategic appreciation from the master of gift giving. Start the Conversation: What are the specific ways we are using our customer resource management (CRM) tool to enhance the experience with our customers? Are You Looking for Things We Referenced? From Within the Podcast - hosted by Ben Oosterveld “Solving Escape Manor’s new room could land you a job as a Canadian codebreaker." - by Craig Lord in the Ottawa Business Journal Giftology: The Art and Science of Using Gifts to Cut Through the Noise, Increase Referrals, and Strengthen Client Retention - by John Ruhlin Experience Conversations Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!