Learn about the rising expectations of retail customers, getting into your customers’ brains, and how a traditional Chinese practice may make working from home more tolerable. Bite-Sized Delight From the Episode: • Upgrade Your Online Presence - Shifting customer expectations in a post-COVID era require you to enhance your online/ecommerce experience now. • Experience Behavioral Economics - Melina Palmer’s newest book ”What Your Customer Wants and Can’t Tell You” offers a guide and checklist to unlock your customers’ decision-making process and apply psychology/behavioral economics to your business. • Shift the Environment - blending feng shui with customer experience can inspire your team/staff and your customers. Are You Looking for Things We Referenced? • The Changing Face of Retail: What Modern Consumers Expect From Retail Customer Service - Kustomer • What Your Customer Wants and Can’t Tell You: Unlocking Consumer Decisions with the Science of Behavioral Economics - by Melina Palmer • Companion Workbook for “What Your Customer Wants and Can’t Tell You” - by Melina Palmer • Claire Bosco Scott - BizShui Method Learn more about the Experience This Show and the hosts: Joey Coleman Dan Gingiss