Learn how one company used a modern vision to disrupt a centuries old industry, how technology makes it easier to listen to the voice of your customers, and how a credit card company optimizes for cardholder choice and convenience. Bite-Sized Delight From the Episode: • How taking care of the kids can make a retail experience delightful for the parents. • How listening to the silence can help you understand what your customers are thinking. • How anticipating what your customers need (that you already have) can really make their day. Are You Looking for Things We Referenced? • Warby Parker • EmpowerCX Event - April 9-10, 2019 • American Express Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!