EmpowerCXLearn about cutting edge customer journey mapping, counting the many customer experiences of Tokyo, Japan, and what to do when someone wants to learn more about your company but isn't quite ready for the sale. Bite-Sized Delight From the Episode: • How mapping individual customer journeys on a case-by-case basis creates remarkable touchpoints. • How the attention to detail in Tokyo, Japan makes for breathtaking interactions. • How to properly handle inquiries that aren’t ready to become customers - but are still valuable. Are You Looking for Things We Referenced? • Disrupt the Competition E-book • EmpowerCX - April 9-10, 2019 - Ft. Lauderdale, Florida • Andy Morgan - Ripped Body Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!