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Ep. 191 Darci Darnell | Ping-Pong Tables Don’t Inspire Employees, Real Autonomy Does

Ep. 191 Darci Darnell | Ping-Pong Tables Don’t Inspire Employees, Real Autonomy Does

FromCustomer Confidential: Untold Stories of Earned Growth


Ep. 191 Darci Darnell | Ping-Pong Tables Don’t Inspire Employees, Real Autonomy Does

FromCustomer Confidential: Untold Stories of Earned Growth

ratings:
Length:
31 minutes
Released:
Jan 13, 2022
Format:
Podcast episode

Description

It’s trendy right now for leadership teams to craft lofty statements of purpose. But Darci Darnell, a Bain partner and coauthor of the new book Winning on Purpose: The Unbeatable Strategy of Loving Customers, says the organizations that succeed in inspiring their teams with the company’s sense of purpose don’t just craft these mission statements, they help employees understand their role in these missions.
Released:
Jan 13, 2022
Format:
Podcast episode

Titles in the series (100)

The Customer Confidential Podcast unlocks a world of unparalleled customer and employee loyalty insights. Host Rob Markey, a Net Promoter System pioneer, uses his deep expertise and empathetic approach to challenge conventional wisdom, peel back layers of typical advice, and expose the real stories of industry transformation. Take a deep dive into discussions on CX, customer journey, customer insights, Net Promoter Score, and more. Every episode is a master class in loyalty. Guests include CMOs, CXOs, and heroes of customer-centric transformation, along with thought leaders who inspire them. Exploring organizational structures, operating models, goals, and metrics, Rob and his guests from companies such as Vanguard, American Express, and more bring to light practical marketing, product, customer experience, and technology strategies for earning customer-focused growth. This podcast is your source for untold stories of customer and employee loyalty. Challenging, insightful, and instructive—all in one place. Earned growth starts here.