38 min listen
Ep. 170: Airbnb’s Raj Sivasubramanian | Will Customers Really Leave Feedback via Video?
Ep. 170: Airbnb’s Raj Sivasubramanian | Will Customers Really Leave Feedback via Video?
ratings:
Length:
39 minutes
Released:
Jan 9, 2020
Format:
Podcast episode
Description
In this podcast, Raj Sivasubramanian, customer experience insights manager at Airbnb, explains how Airbnb is experimenting with a system that makes it easy for customers to provide video feedback. I admit, I was skeptical. But Raj explains why that often provides longer, more detailed and often richly emotional feedback. More important, he says, when transmitted directly to frontline employees and leaders, that emotion often generates the sort of empathy that inspires and motivates thoughtful action.
Released:
Jan 9, 2020
Format:
Podcast episode
Titles in the series (100)
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