In this episode of the Customer Acquisition Show, Jeff Mask interviews Ralph Burns, the founder of a digital marketing agency and author of the book Virtual Boss. The conversation centers around leadership and how to effectively lead virtual teams. Ralph shares his personal experiences transitioning from doing the work to leading people to do the work, as well as insights from his book on how to build trust with employees and create a culture of growth and development. The discussion also touches on the importance of clear communication in virtual settings and the distinction between managing numbers and processes versus leading hearts and minds. Overall, this episode offers valuable insights for anyone looking to improve their leadership skills in a virtual environment.In This Episode, You'll Learn:00:00:00 - My journey from failed ventures to successful online marketing00:02:55 - How my manuscript evolved from a failed sales management training program00:04:15 - Creating and selling a sales management training course after years of delay00:09:46 - The flawed system of leadership and the value of Pat Book00:11:50 - Turning failure into success in online marketing00:14:43 - Recognizing the need for change and choosing to lead00:16:44 - The push to publish a book during Covid-1900:17:15 - The importance of a supportive partner in business and adapting to change00:19:11 - Virtual leading: A guidebook for first-time managers00:22:57 - Building trust in leadership and its importance00:24:52 - Trust building through mistakes in fast-growing organizations00:27:05 - The power of trust and intentionality in leadership00:29:50 - Navigating performance-based relationships in business00:31:36 - Motive matters: The importance of helping people with the right intentions00:34:12 - Emojis in written communication: Why they matter in business00:38:54 - Every day is Friday: The mindset shift that transformed my businessLinks and Resources:Ready to Lead PodcastTiereleven.comGet your queries answered here: hi@tiereleven.comThanks so much for joining us this week. Want to subscribe to The Customer Acquisition Show? Have some feedback you’d like to share? Connect with us on iTunes and leave us a review!