47 min listen
Leading the client service team with radical candour, with Vicky Janaway
Leading the client service team with radical candour, with Vicky Janaway
ratings:
Length:
48 minutes
Released:
Oct 4, 2022
Format:
Podcast episode
Description
Welcome to Episode 72. This chat is packed full of tips for how to be successful in the agency account management role as you transition through the levels, to become a Client Services team leader.
Vicky Janaway joins me from The Gate agency and she shares with me:
what her role entails as client relationship lead
what it takes to be an excellent account manager and account team lead
some tips for making the transition from account manager to account director
why she follows the philosophy of Radical Candour when giving feedback to her team
and she also shares some great book recommendations for those who are keen to develop their own leadership skills.
Finally, I’m really excited to let you know that my Account Accelerator training programme is now a year long. So not only do you get nine weeks of training and coaching with me, but you'll also get to connect with your peers who have also been through the training. And you'll continue to receive ongoing support and training from me throughout the year. The next programme starts on 18th October 2022 and you can see all the details on my website at https://www.acccountmanagementskills.com/training. You can book in a no-obligation 20 minute call with me, to see if the training is the right fit for you or your team.
Vicky Janaway joins me from The Gate agency and she shares with me:
what her role entails as client relationship lead
what it takes to be an excellent account manager and account team lead
some tips for making the transition from account manager to account director
why she follows the philosophy of Radical Candour when giving feedback to her team
and she also shares some great book recommendations for those who are keen to develop their own leadership skills.
Finally, I’m really excited to let you know that my Account Accelerator training programme is now a year long. So not only do you get nine weeks of training and coaching with me, but you'll also get to connect with your peers who have also been through the training. And you'll continue to receive ongoing support and training from me throughout the year. The next programme starts on 18th October 2022 and you can see all the details on my website at https://www.acccountmanagementskills.com/training. You can book in a no-obligation 20 minute call with me, to see if the training is the right fit for you or your team.
Released:
Oct 4, 2022
Format:
Podcast episode
Titles in the series (100)
Secrets of highly effective agency leaders, with Spencer Gallagher: In this episode I'm delighted to have as my guest Spencer Gallagher who took time out of working on the second edition of his best selling book, Agencynomics, which he co-wrote with his partner Peter Hoole, to share his thoughts on agency leadership and client management. Having built and sold his own agency in 2008, he now runs the UK's leading growth consultancy for agency owners, Cact.us and is co-founder of the Cact.us Academy, a training portal for agency owners. He also heads up the not for profit global community of agency owners, also called Agencynomics and co-hosts the vodcast Agencyphonics where he interviews owners and thought leaders about growing an agency business. In this episode we cover everything from what he thinks is most important when leading an agency and how he approaches agency growth, to the biggest agency trends he's seeing and how to stay up to date and relevant in this time of digital by Creative Agency Account Manager Podcast