33 min listen
How to lead a client services team in an award winning digital marketing agency, with Beth Sharma
How to lead a client services team in an award winning digital marketing agency, with Beth Sharma
ratings:
Length:
51 minutes
Released:
Nov 22, 2022
Format:
Podcast episode
Description
Welcome to Episode 75 with my guest Beth Sharma, Client Services Director at Hallam. This episode is for you if you're interested in any of the following three areas:
You'd like to know what the Client Services Director does in an award-winning digital marketing agency.
You'd like some tips on how to get more client recommendations.
What it means for the client services team if you work for a B Corp agency.
After listening, check out Hallam's impressive profile on The Drum Recommends: https://www.recommendedagencies.com/hallam/
Given the current unstable economic climate, client retention for agencies is a real top priority right now. If you'd like some training for you or a member of your client-facing team in how to manage your client relationships, so you'll be seen more as a proficient proactive advisor, rather than a reactive audit taker, check out the details of my Account Accelerator programme (www.accountmanagementskills.com/training).
You can book a quick call with me to see if it's the right fit.
You'd like to know what the Client Services Director does in an award-winning digital marketing agency.
You'd like some tips on how to get more client recommendations.
What it means for the client services team if you work for a B Corp agency.
After listening, check out Hallam's impressive profile on The Drum Recommends: https://www.recommendedagencies.com/hallam/
Given the current unstable economic climate, client retention for agencies is a real top priority right now. If you'd like some training for you or a member of your client-facing team in how to manage your client relationships, so you'll be seen more as a proficient proactive advisor, rather than a reactive audit taker, check out the details of my Account Accelerator programme (www.accountmanagementskills.com/training).
You can book a quick call with me to see if it's the right fit.
Released:
Nov 22, 2022
Format:
Podcast episode
Titles in the series (100)
How to create a high performing agency team culture, with Alison Coward: This episode is for you if you're responsible for an agency team and you want the team to be working together more collaboratively. Today's guest is my friend Alison Coward who is the founder of Bracket Creative and an expert in team culture. In this episode Alison explains: * Why it's important for agencies to pay attention to their team culture and impact a positive culture has on productivity * What to look for if you suspect your team culture needs attention * Some examples of where agency leaders go wrong with team culture * How remote working is affecting team collaboration and what you can do to bring the team together Alison shares insight she's gained from many years working with high performing teams and what shines through in this chat is Alison's vast knowledge and passion for the subject and the many compelling reasons why team culture, particularly now is so important to keeping us all working t by Creative Agency Account Manager Podcast