This is episode 489. Tips for sales career success. Read the complete transcription on the Sales Game Changers Podcast website. LAUREN’S TIP: “Go listen to your calls. The #1 thing you can do is listen to game tape. Go listen to your calls, go listen to other people’s calls. When you do so, I’d like you to get into the mind of your customer. Play the pause game, play anybody’s call, pause, “What’s the customer thinking right now?” and what would you do next? The goal, remember, is engagement. Getting that customer to open up, getting that prospect to talk to you and to share their needs and their challenges so that you can help solve a potential problem. If you listen to your game tape with that in mind, I think you’ll come up with three or four instant action items that you can take to take your game to the next level. Not enough people are doing it. If you commit to your craft that way, you can soar to the top and stay there.”