This is episode 646. Read the complete transcription on the Sales Game Changers Podcast website. Purchase Fred Diamond's best-sellers Love, Hope, Lyme: What Family Members, Partners, and Friends Who Love a Chronic Lyme Survivor Need to Know and Insights for Sales Game Changers now! Today's show featured an interview with Melissa Palmer, President HashiCorp Federal Inc. Read more about the Institute for Excellence in Sales Premier Women in Sales designation and program here. MELISSA'S ADVICE:  "Challenge yourself to be the most active listener that you possibly can be, both with your customers, with your colleagues, with your manager. I think we can all get better at that."