This is episode 021. Read the complete transcript of this podcast and dozens of others on the Sales Game Changers Podcast website! Jen Burns is the Managing Director of Business Intelligence and Operations at Interfolio, a D.C.-based education technology firm serving the higher education market where she is helping to position the organization for scale and profitable growth. She has been in Sales, Sales & Revenue Enablement and Operations for the past seventeen years. Jen spent years in various sales and business development capacities, was in human capital consulting for a few years and then shifted into enablement and operations building out teams from the ground up to deliver efficiencies and business process improvements while driving innovation to the buyer and to the customer journey. She is the president of the DC Chapter of the Sales Enablement Society.