This is an encore presentation of one of our most downloaded podcasts. The transcript for this podcast can be found on the Sales Game Changers Podcast website. JOSH’S FINAL THOUGHT FOR SALES GAME CHANGERS: “The journey of a thousand miles always begins with a single step. There’s so many different areas that we can focus on which can lead to better results, better outcomes and you could apply that both professionally and personally. Keep a really open mindset that allows you to see that some of the qualities and characteristics that you have can actually change. They can actually improve over time.” Josh Abich is the VP of Sales at Genesys, a global organization that powers the world’s best customer experiences. More than 10,000 customers across 100 different countries trust Genesys as the industry’s number one customer experience platform to orchestrate seamless omnichannel customer journeys and build long lasting relationships. Josh leads the mid-market sales organization in the east focusing on helping companies achieve great business outcomes through connecting employee and customer conversations on any channel in the cloud or on the premise. Through a highly consultative approach, Josh and his team help transform their customer’s experience resulting at engaged employees, happier customers and better relationships. Josh has been with Genesys for a total of 12 years now, starting in 2006 where he began his journey in the customer experience world, with Startup angel.com which was acquired by Genesys in March 2013. Find Josh on LinkedIN!