Learn about finding your low-hanging fruit, building experiences right into your product or service, and how we measure thee - let us count the ways! Bite-Sized Delight From the Episode: • Improving CX Can Be Fast - Don’t miss the chance to dramatically improve your customers’ experiences by focusing on small. simple, effective enhancements. • Build in an Experience - Don’t overlook directions, packaging, and product/service design as a place to infuse surprise and delight moments. • Make Sure You Measure with the Right Metrics - Be sure you measure what matters by collecting data about your customer interactions that is relevant and actionable. Are You Looking for Things We Referenced? • 15 Low-Hanging Fruit Actions To Help Revamp Your Customer Experience - by The Forbes Business Council on Forbes.com • Customer Experience Metrics - the Top 5 Ranked - by Dan Gingiss Learn more about the Experience This Show and the hosts: Joey Coleman Dan Gingiss