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    Jim Farnsworth - SYKES - Covid-19 - building a fast work from home strategy

    Jim Farnsworth - SYKES - Covid-19 - building a fast work from home strategy

    FromCX Files

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    Jim Farnsworth - SYKES - Covid-19 - building a fast work from home strategy

    FromCX Files

    ratings:
    Length:
    14 minutes
    Released:
    Mar 25, 2020
    Format:
    Podcast episode

    Description

    Jim Farnsworth is one of the leading experts on designing work at home CX solutions globally. Based in Denver, Colorado, Jim is the EVP for Business Development at SYKES. In this episode, Jim gives an update on how SYKES has handled the crisis and what CX executives need to do right now and as we start pulling through the immediate crisis - how will their team need to change? https://www.sykes.com/ https://www.linkedin.com/in/jifarnsworth/
    Released:
    Mar 25, 2020
    Format:
    Podcast episode

    Titles in the series (100)

    CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.