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Reality-Checking Your Customer Experience — With Leah Leachman
From#Hashtags, The Gartner Marketing & Communications Podcast
Reality-Checking Your Customer Experience — With Leah Leachman
From#Hashtags, The Gartner Marketing & Communications Podcast
ratings:
Length:
29 minutes
Released:
Jul 13, 2022
Format:
Podcast episode
Description
In this episode, Gartner Director Analyst Leah Leachman discusses how marketing leaders all too often make a commitment toward customer centricity when all signs lead to the opposite effect. Marketing’s efforts are really more channel-led vs customer-led, focusing on acquisition and demand generation versus understanding customer needs. But does that strategy really lead to sustainable, long-term growth? Or will customer satisfaction, loyalty and advocacy suffer as a result? There is a way to balance company and customer.
Released:
Jul 13, 2022
Format:
Podcast episode
Titles in the series (54)
Is This the End of Customer Data? — With Lizzy Foo Kune: Pursuing an omniscient, 360-degree view of your customer isn’t worth it — especially since only 14% of organizations have actually achieved it. As CMOs grapple with data privacy regulations, obsolete data collection methods, and obtaining customer trust, they wonder: “What do I do instead?” by #Hashtags, The Gartner Marketing & Communications Podcast