16 min listen
Peter Klayman - Bottle Rocket - Justifying Investment In CX
FromCX Files
ratings:
Length:
39 minutes
Released:
Jun 22, 2023
Format:
Podcast episode
Description
Peter Klayman is the VP of Strategy at Bottle Rocket Studios. He is based in Denver, Colorado. Bottle Rocket is focused on the design of digital CX with a focus on helping to accelerate growth. In this conversation with Mark Hillary, Peter talks about how to justify investment in CX and how to start thinking of the complete customer journey - extending beyond just customer service and contact centers alone. All customer-facing functions need to be coordinated and working together. https://www.linkedin.com/in/peterklayman/ https://www.bottlerocketstudios.com/
Released:
Jun 22, 2023
Format:
Podcast episode
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