Learn why it's important to ask your customers what they think about your changes, how to make transitions less turbulent for customers, and how to make the wait a memorable customer experience! Bite-Sized Delight From the Episode: • Listen Before Changing Things - Check in with your customers before assuming they will love your new and improved changes. • Consider Customers During Any Transition - Keep the customer experience in mind when big transitions occur in your company. • Make the Wait Worth It - You can't always avoid the line, but you can always make the wait an experience of its own. Start the Conversation: Does our IVR system meet the needs and expectations of our customers? Are You Looking for Things We Referenced? Is the best customer experience always the right customer experience? by Jennifer Arnold for SAP The Future of Customer Engagement and Experience 8x8 Inc. Salt & Straw Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!