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    Merijn te Booij - Genesys - A WFH Evolution And How It Changes Corporate Culture

    Merijn te Booij - Genesys - A WFH Evolution And How It Changes Corporate Culture

    FromCX Files

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    Merijn te Booij - Genesys - A WFH Evolution And How It Changes Corporate Culture

    FromCX Files

    ratings:
    Length:
    26 minutes
    Released:
    Jul 24, 2020
    Format:
    Podcast episode

    Description

    Merijn te Booij spent the past 4 years as the CMO of Genesys. Since last month he has been the EVP and GM for Employee Engagement. Genesys offers contact centre technology solutions from cloud to chatbots to personalisation with AI. The company is based in California, but has a presence in over 100 countries. In the podcast, Merijn talks about the evolution of WFH, the tech needed to get it right, new metrics, and how to engage with blended CX solutions. www.linkedin.com/in/merijntebooij www.genesys.com
    Released:
    Jul 24, 2020
    Format:
    Podcast episode

    Titles in the series (100)

    CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.