Keith Gait is the CEO of the CX Foundation. He is based in the UK. The CX Foundation publishes research, blogs, a podcast, and hosts many different events focused on CX. Member organisations are drawn from across the industry. In this discussion Keith talks about te work of the CX Foundation, his new book "Definitely CX", and looks to the future of CX - managing the cost of living crisis and predicting how the role of the agent may be about to change. https://www.cxfo.org/meet-the-team/ https://www.linkedin.com/in/keith-gait-mba-ccxp/