Learn about ten ways to put customer experience to work in your business, using video to explain yourself, and creative ways to take online communications into the real world. Bite-Sized Delight From the Episode: • Win Tomorrow's Customers Today - Blake Morgan shares ten things that will define the future customer in her new book "The Customer of the Future: 10 Guiding Principles For Winning Tomorrow's Business." • Show Me What You're Saying - Tony Jones (Innovation Director at Signal TV) shares creative ways to use video to explain yourself to customers. • Take the Online into The Real World - A thoughtful response to a sick birthday girl makes for an unexpected offline experience that creates a lifelong customer. Are You Looking for Things We Referenced? The Customer of the Future: 10 Guiding Principles For Winning Tomorrow's Business Signal TV Zogics Puffs Tissues Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!