Learn why it's important to maintain a standard of excellence, why you may need to fix things about your business that aren't broken, and why a simple math error can cause your customers to lose their trust in you. Bite-Sized Delight From the Episode: • Be Careful About Raising the Bar - Explore how maintaining a standard of excellence will set you apart from the competition. • If It Ain't Broke, It May Need Fixing - Learn why it's important to improve and enhance all aspects of the business, even if they aren't broken. • Sometimes Math Matters - See how simple math errors can cause your customers to lose trust in you. Start the Conversation: Are our security policies or processes negatively impacting our customers? Are You Looking for Things We Referenced? Don’t Fix it if it isn’t Broke: 10 Reasons this Phrase is Holding Your CX Back by Becky Roemen from her blog, Tin Cans and String 3 Examples Of Savvy Customers Winning By Simply Doing The Math by Dan Gingiss in Forbes Experience Conversations Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!