32 min listen
EP32: Angela Meharg - How To Improve Your Customer Service
EP32: Angela Meharg - How To Improve Your Customer Service
ratings:
Length:
32 minutes
Released:
Apr 18, 2017
Format:
Podcast episode
Description
Ask questions. Some bookkeepers don't do this when working with clients. As a result, they are missing out on an incredible opportunity to not only help their customers grow their businesses, but they lose the chance to become a powerful asset to them in the process. Our guest, Angela Meharg, who owns Datisfy which helps business owners receive custom QuickBooks reports, feels bookkeepers should increase their value by digging deeper and truly getting to know what their clients' needs are. During this interview, you'll learn... Why you should research the industry your customer is in and find out the things that are typically measured The crucial questions to ask your client that could be the key in solving their major problems and catapulting them to greater success Why you must send a monthly email to your customer detailing how you've gone over and above to assist them To find out more about Angela, visit https://www.thesuccessfulbookkeeper.com/.
Released:
Apr 18, 2017
Format:
Podcast episode
Titles in the series (100)
EP16: Debbie Roberts - How To Hire & Keep Great Staff: Are you struggling when it comes to recruiting or maintaining a terrific team? You're not alone. Pure Bookkeeping co-founder and co-author of E-Myth Bookkeeper, Debbie Roberts has been there. Over her 30 plus year bookkeeping career, she realized... by The Successful Bookkeeper Podcast