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    Lian Rowlands - Conversations By Ami - How Can We Improve ChatBots In CX?

    Lian Rowlands - Conversations By Ami - How Can We Improve ChatBots In CX?

    FromCX Files

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    Lian Rowlands - Conversations By Ami - How Can We Improve ChatBots In CX?

    FromCX Files

    ratings:
    Length:
    24 minutes
    Released:
    Jul 1, 2021
    Format:
    Podcast episode

    Description

    Lian Rowlands is the director of partnerships at Conversations by Ami. She is based near Swindon in the UK. Ami is a chatbot that has helped millions of customers, but chatbots have a bad reputation. How can it be improved? https://www.linkedin.com/in/lian-rowlands-a26119/ https://www.meetami.ai/
    Released:
    Jul 1, 2021
    Format:
    Podcast episode

    Titles in the series (100)

    CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.