12 min listen
Marianne Rutz - Rutz Consulting - How To Avoid CX Breakdowns
FromCX Files
ratings:
Length:
32 minutes
Released:
Feb 23, 2023
Format:
Podcast episode
Description
Marianne Rutz is the founder of Rutz Consulting. She has a long track record of advising BPO and customer service operations and she also hosts the popular Operational Excellence Podcast. She is based in Scotland. Peter Ryan heard an episode of Operational Excellence focused on the topic 'Where is your CX going wrong?' The episode focused on why companies keep making the same mistakes so he called Marianne to ask about how to avoid these CX breakdowns. https://www.linkedin.com/in/marianne-rutz/ https://rutzconsulting.com/ https://podcasts.apple.com/gb/podcast/the-operational-excellence-show/id1499082914
Released:
Feb 23, 2023
Format:
Podcast episode
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