Luuk Houtepen is the BD Director for SThree DACH and Chairman of APSCo Germany - The Association of Professional Staffing Companies. He is based in Munich. SThree is one of the largest global recruitment companies, focused primarily on technology and STEM. Luuk recently told me that the contact center industry has been hiring a lot more technology specialists - so in this edition of CX FIles I asked him about the trend for more tech in the contact center. https://www.linkedin.com/in/luukhoutepen/ https://www.sthree.com/