Everand Logo

Welcome to Everand!

  • Discover this podcast and so much more

    Podcasts are free to enjoy without a subscription. We also offer ebooks, audiobooks, and so much more for just $11.99/month.

    Daniel Hong - Forrester Research - AI, Automation, and CX in 2020

    Daniel Hong - Forrester Research - AI, Automation, and CX in 2020

    FromCX Files

    Start listeningView podcast show

    Daniel Hong - Forrester Research - AI, Automation, and CX in 2020

    FromCX Files

    ratings:
    Length:
    23 minutes
    Released:
    Dec 13, 2019
    Format:
    Podcast episode

    Description

    Daniel Hong is VP & Research Director, Digital Customer & Collaboration Practice and Healthcare Practice at Forrester Research, based in San Francisco. In this episode Daniel explores his thoughts on RPA, AI, automation more generally, and how roles and responsibilities are changing in the CX environment. He also looks ahead to CX trends worth watching in 2020. http://forrester.com/ https://www.linkedin.com/in/danielhong1/
    Released:
    Dec 13, 2019
    Format:
    Podcast episode

    Titles in the series (100)

    CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.