In today’s episode we have joining us Customer Experience Expert and Sr. Vice President at Masterbrand Cabinets, Billie Jo Timm, and we’re going to be talking about enabling long term sustainability in customer service. She'll give some good advice on how to get people to collaborate by getting them involved in the whole process of exactly what they do and how it impacts the customer. She will explain the various steps of long term sustainability, such as pushing continuous improvement and preparing for a change in culture. Tune in!Billie Jo’s background 0:50How she ups her collaboration game 3:57Continuous improvement 6:17Change in culture 10:37“We’ve had great success where they want to be involved because they also can learn things, and learn how to run their business more effectively using similar tools and using similar structure. Many of the customers we have worked with have really benefited from that and are excited to be a part of it.” 5:45https://www.linkedin.com/in/billie-jo-timm/