Join host James Mackey and guests Austin Ogilvie, Founder at Thoropass, and Joe Bast, VP, of People & Operations at Thoropass. They dive into the impact of hiring an early-stage VP of People, operational excellence, and process improvement, uncovering the strategies and insights that can unlock growth and propel startups toward success.Our guests share insights on predicting leadership effectiveness, measuring cognitive flexibility, and testing neuroplasticity in interviews. They also explore the significance of cultivating a positive culture and the impact it has on employee satisfaction and overall success. Discover the pitfalls to avoid when scaling a company, the value of employee surveys and feedback, and why treating employees as customers is vital for long-term growth.  0:42 Austin Ogilvie & Joe Bast introduction  7:54 How to test neuroplasticity in an interview12:18 The impact of hiring experienced leaders early-stage 21:50 Culture is important31:03 Importance of conducting employee surveys and gathering feedback37:10 Adopting the mindset of treating employees as customers Thank you to our sponsor, SecureVision, for making this show possible! Our host James Mackey Follow us:https://www.linkedin.com/company/82436841/#1 Rated Embedded Recruitment Firm on G2!https://www.g2.com/products/securevision/reviewsThanks for listening!