26 min listen
Uncovering CX Challenges in the Automotive Industry, With Daniel Haas
FromCX Insider - Customer experience leaders sharing insights and ideas for customer service success
Uncovering CX Challenges in the Automotive Industry, With Daniel Haas
FromCX Insider - Customer experience leaders sharing insights and ideas for customer service success
ratings:
Length:
34 minutes
Released:
Mar 21, 2022
Format:
Podcast episode
Description
Daniel Hass, Senior Manager of Digital Experience at Toyota Motor Europe, uncovers some of the most burning CX challenges the automotive industry is currently facing. Adam and Valentina ask Daniel to introduce them to the problematic of "online-only" demand, digital innovation and the future of car dealerships.
Did you know that 63% of recent car buyers would consider buying their car online in the future but 82% of people intending to buy a car in the UK consider physical touchpoint with the dealer to be essential? What conclusions can be made from this reality? Daniel explains that the situation is not as black and white as some industry disruptors claim it to be.
Connect with Daniel to continue this exciting conversation - https://www.linkedin.com/in/danielphaas/
Don't forget to rate our podcast on Spotify & Apple Podcast and connect with us on socials - https://linktr.ee/cxinsider
Did you know that 63% of recent car buyers would consider buying their car online in the future but 82% of people intending to buy a car in the UK consider physical touchpoint with the dealer to be essential? What conclusions can be made from this reality? Daniel explains that the situation is not as black and white as some industry disruptors claim it to be.
Connect with Daniel to continue this exciting conversation - https://www.linkedin.com/in/danielphaas/
Don't forget to rate our podcast on Spotify & Apple Podcast and connect with us on socials - https://linktr.ee/cxinsider
Released:
Mar 21, 2022
Format:
Podcast episode
Titles in the series (100)
WFH - Alex & Liza on CSR, Sustainability and the new high street: An interesting and eye opening conversation about how organisations can have a more active CSR strategy through the medium of events, featuring Alex Cullen and Liza Freudmann (www.bla.london). We also chat about what organisations are doing for the good ... by CX Insider - Customer experience leaders sharing insights and ideas for customer service success